Hyster enjoys a terrific relationship with the majority of its customers due its focus on creating complete customer satisfaction through its world class manufacturing. Our objective is to anticipate the needs of all our customers in addition to address them with lift trucks that deliver the reliability, the value and the performance that they need.
Hyster completely believes in starting with the customer. The company conducts yearly focus groups and offers on-going voice of customer research which is conducted both on-line as well as in the field. We have over 400 design engineers to translate that input into smart designs by applying our rigorous review gate process. Virtual prototype builds and advanced tools help make sure that the best equipment practices come together. Other advanced tools like virtual prototype builds and dynamic modeling help to shorten our product development cycle. We enjoy giving our customers a competitive edge.
All of our machinery are subjected to virtual, physical and environmental tests, in order to guarantee the lowest ownership cost and total dependability. Not only do we test against our own standards, but we are also always testing against the competition's products. Our final tests take place in real-world customer applications so as to make sure that our products have met our strict standards.
Demand-Flow Manufacturing That is Smart and Lean
Our world-class manufacturing at Hyster is driven by Demand Flow Technology or DFT. Each aspect of plant operation is driven by DFT lean manufacturing principals toward a single objective: to provide total customer satisfaction and flawless quality 100 percent of the time, each and every time.
Total Quality All The Time
To initiate excellence from the beginning, Hyster utilizes an integrated MES or Manufacturing Execution System. The job of the MES is to manage production flow. The MES coordinates line activities such as quality verification and part sequencing. It also uses quality gates and torque tools to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits during each shift. These audits actually hold each and every worker responsible for constant quality, along with the 5s workplace organization in place to help us accomplish it.
As standard with all our products, Hyster offers a huge range of features. The corporation has remained completely devoted to its key focus on safety and quality, on being innovative each and every time, and by providing several of the best material handling equipment on the market. These are just a few of the reasons why Hyster has become a leader in the business.